cross checking industry standards and best practices

General Discussion

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User: matchbox
Date: 12/19/2008 5:41 pm

Views: 5461
Rating: 2

1. Any best practices or industry benchmark figures to compare time spent by customer in the IVR

2. Any industry best practices when comes to designing the number of nest IVR menus(excluding main menu).

--- (Edited on 12/19/2008 5:41 pm [GMT-0600] by matchbox) ---

Re: cross checking industry standards and best practices

User: kmaclean
Date: 12/19/2008 7:22 pm

Views: 2189
Rating: 2

Hi matchbox,

>industry benchmark figures [on...] IVR

You might be better off searching, or asking someone on, the Asterisk site, voip-info.org, or one of the sites listed on: 74 Open Source VoIP Apps & Resources (under one of the following sections: Multiplatform, PBX Platforms or IVR Platforms).

Ken

--- (Edited on 12/19/2008 8:22 pm [GMT-0500] by kmaclean) ---

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